All posts in Shared Hosting

Do you keep backups of our files?

We automatically keep backups of your hosting for internal disaster recovery purposes. These backups are kept for 7 days and are not available through the control panel. Backups recovery is available to clients at a fee. Pricing can be viewed on our Managed VPS page. Please open a ticket to . . . Read more

How do I access and use my Control Panel?

The control panel is where you control your hosting account and domains. Go to Click Login in the upper right corner Type your username and password. These should have been provided to you in an email titled “New Hosting Account Information from ServerGrove” You can change the password and . . . Read more

Can’t access Plesk (ERROR: PleskFatalException)

When you get the following error in the Control Panel: ERROR: PleskFatalException wrong id Additionally, an exception has occurred while trying to report this error: PleskFatalException wrong id 0: UserClient.php:19 UserClient->__construct(NULL null) 1: class.Session.php:208 Session->getUser() 2: index.php:53 Close your browser or delete your cookies and try logging in again.

How do I upgrade my Mini Hosting account?

You can upgrade your Mini account to a shared hosting account at any time either through the client area or opening a ticket and request an upgrade. IMPORTANT When your upgrade is completed, the resources on your account will be upgraded, but not the resources for your specific domain. This . . . Read more

My .htaccess files are being ignored, what can I do?

If your .htaccess files are being ignored, you need to set the AllowOverride directive for your domain / directory. In the Apache configuration file that contains your virtual host, add the following configuration: <Directory /path/to/your/web/root> AllowOverride All </Directory> Then make sure to restart Apache to reload the configuration.

How do I force https in URLs?

Using mod_rewrite you can redirect request from http to https URLs. Add this to your .htaccess file: RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [L] Make sure this appears before other rewrite rules that may prevent the redirection.